Return & Exchange Policy

The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 15-20 days. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards.

• Should Anuprerna exercise this right, the user will receive a full refund with no deductions.
• You can cancel an order within 24 hours from placing an order.
• You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.
• You can cancel the order by emailing us at support@anuprerna.com

Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to us at support@anuprerna.com

Since all of our products are driven by our artisanal textiles, we always recommend ordering test swatches first to ensure the product texture, color, layout, and design scale meet your expectations.

Taking the time to order Test Swatches for review is the best way to ensure the correct product. While it may take a bit longer to receive your final goods, this offers assurance that your order will be correct.

How to order Swatches :

• Swatch order - Order fabric swatches by choosing the product and clicking “Order a Swatch”.
• SwatchKits - Head to our homepage's 'Fabrics' section, click 'Order a Swatch Kit,' browse various options, filter by craft, choose your kit, and easily place your order for complete fabric satisfaction.
• Product Fabric Details - Order fabric swatches by choosing your product category, selecting fabric options, and ordering a swatch kit from the specific fabric page.

Most of our orders we try to make-on-demand just for you, it comes difficult for us to restock, resell or exchange any Made-to-Order Products. If still a product or produce does not substantially conform to the description, quantity and quality specified in the website, then you should make a complaint to Support@anuprerna.Com within 7 days from delivery of the product.

• Please provide details of the issue with the produce/ produce at the time of filing the complaint.
• Please courier, at your own cost, the item back to us within 10 (ten) days from its receipt by you. (One exception cases with substantial product issues, we'll arrange return/replace the items)
• Refunds will be made to you within 10 days of receipt of the returned goods, as long as you have followed all of the procedures and time frames above and below. Refunds will be made to your bank account or credit or debit card via Paypal.
• Refunds typically take 3 to 7 business days to post to your account, but may take up to a full month. You will receive initial email confirmation once we process the refund within our system.
• If your order has already shipped, shipping charges may or may not be returned to you depending on the reason for your refund/credit.

• Any item explicitly made to the customer's order that has been made to order (Unless there are weaving defects).
• Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
• Personalized items that are specially made or ordered, with your choice of name, fabric, message or other customized aspects
• Postage & packaging costs (if an item has already been dispatched).
• Some particular types of fabrics especially natural colored products might suffer inherent color bleeding for a few washes.

We will exchange your products in the unlikely event that you have received products which are damaged, defective or incorrect. please email us immediately at support@anuprerna.com within 7 days of receiving your goods. We will do our best to satisfy your request, but only on the condition that -  you will need to comply with the following return/exchange policies:

• The tags on the product should be intact.
• For Fabrics Color differences due to batch-to-batch variations does not count as defective or incorrect.
• Products must be returned in the same condition as received and sent back in their original packaging.
• Products must not be washed, ironed or altered in any way.
• Items for refund must be returned in excellent condition and in the original packaging, where appropriate, unless faulty.
• Any request of exchange shall be fulfilled subject to the availability of the product/ similar products in our inventory on the date of receipt of returned order/products.

1. Email us support@anuprerna.com including the order number, and the product number you wish to claim for a return/exchange.
2. After receiving authorization to return/exchange products, you will need to send us the products within 10 days of receiving your order. Please scan the shipment receipt and send via email. Once we receive the fabrics/products, we will refund the shipping cost to your Bank/Paypal account.