Return & Exchange Policy
While we want our products to exceed your expectations and strive to manufacture all of our textiles to a consistent specification, the nature of handwoven fabrics means that it can be sometimes difficult to accurately replicate the colour and handling qualities of fabric from batch to batch and there can be a slight variation. This is the beauty of handmade, artisan textiles. Also please understand that the photos provided may not represent the true color or nature of a particular item with one hundred percent accuracy. Therefore, we recommend you to request a sample before purchasing fabrics from our online store.
Cancellation Policy
The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 15-20 days. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards.
- Should Anuprerna exercise this right, the user will receive a full refund with no deductions.
- You can cancel an order within 24 hours from placing an order.
- You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.
- You can cancel the order by emailing us at support@anuprerna.com
Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to us at
support@anuprerna.comReturn Policy
If a product or produce does not substantially conform to the description, quantity and quality specified in the website, then you should make a complaint to
Support@anuprerna.Com within 7 days from delivery of the product.
- Please provide details of the issue with the produce/ produce at the time of filing the complaint.
- If you have any doubt about the fabric you are ordering, please order a sample swatch
- Please courier, at your own cost, the item back to us within 10 (ten) days from its receipt by you. (One exception cases with substantial product issues, we'll arrange return/replace the items)
- Refunds will be made to you within 10 days of receipt of the returned goods, as long as you have followed all of the procedures and time frames above and below. Refunds will be made to your bank account or credit or debit card via Paypal.
IMPORTANT: Please note that the following items/Defects are non-refundable.
- Any item explicitly made to the customer's order that has been made to order (Unless there are weaving defects).
- Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
- Personalized items that are specially made or ordered, with your choice of name, fabric, message or other customized aspects
- Postage & packaging costs (if an item has already been dispatched).
- Some particular types of fabrics especially natural colored products might suffer inherent color bleeding for a few washes.
Exchange Policy
We will exchange your products in the unlikely event that you have received products which are damaged, defective or incorrect. please email us immediately at support@anuprerna.com within 5 days of receiving your goods. We will do our best to satisfy your request, but only on the condition that - you will need to comply with the following return/exchange policies: - The tags on the product should be intact.
- For Fabrics Color differences due to batch-to-batch variations does not count as defective or incorrect.
- Products must be returned in the same condition as received and sent back in their original packaging.
- Products must not be washed, ironed or altered in any way.
- Items for refund must be returned in excellent condition and in the original packaging, where appropriate, unless faulty.
- Any request of exchange shall be fulfilled subject to the availability of the product/ similar products in our inventory on the date of receipt of returned order/products.
Return/exchange procedure:
- Email us support@anuprerna.com including the order number, and the product number you wish to claim for a return/exchange.
- After receiving authorization to return/exchange products, you will need to send us the products within 10 days of receiving your order. Please scan the shipment receipt and send via email. Once we receive the fabrics/products, we will refund the shipping cost to your Bank/Paypal account.
International Orders
Please understand, we are operating from an artisan area, far from any metro city facilities with no nearby post office capable enough for international shipment. Although we ensure your order is dispatched at the earliest but some time due to unforeseen circumstances, it may require 2-5 workings days of processing time.
How long does it take to ship internationally?
- We only offering express options having tie-ups with multiple shipping partners including FedEx, DHL which would ideally delivery your product within 7-10 days.
Would there be any additional sales tax and import duties?
You may be subject to sales tax and import duties upon arrival of your goods depending on the shipping destination. All prices are exclusive of VAT (or Sales Tax) and import duties. It will be the shipment courier’s responsibility to collect VAT (or Sales Tax) and import duties upon arrival. You will be contacted by the courier service to arrange payments with them.
How many countries do we deliver internationally?
We have started delivering to internationally across almost all the countries.
What is the shipping rate for international orders?
We primarily use FedEx and other couriers like DHL/Aramex for international shipments. Or please share your FedEx/DHL account details for us to arrange delivery from here. Shipping Fees are calculated at the checkout based on the quantity & weight of your shipments.
If any shipment is unattended?
It is your responsibility to immediately respond to calls and emails from the courier service. If the shipment is unattended by the receiver, the parcel will be returned and you’ll have to pay for delivery once again. We’ll also notify you through message/email about such shipments.
What is the shipment unit size for large fabric orders?
For more than one unit of fabric, you will receive running length of the fabric and not in pieces. Due to the limitation of hand weave and hand wash, one fabric rolls/pieces maximum consists of up to 11 meters / 18 meters per unit.
How to reach customer support?
Please don’t hesitate to ask for your suggestions, queries, and doubts. Email us at support@anuprerna.com. You can also ping us through message or chat support. We will revert to you within 24 hours from Monday-Saturday, except Indian Public Holidays.
If you still have any query about anything kindly drop us an email at support@anuprerna.com or connect through contact us page, we will revert to you within 24 hours from Monday-Saturday, except Indian Public Holidays.
Production Policy
Help us develop a sustainable approach to textile production by PreOrdering from our platform your favourite design thereby minimising waste and optimising In-stock inventory. With our in-house production unit & 300+ weavers spread across multiple clusters, we are equipped to produce our textiles any time in line with sustainable slow fashion process.
What is your typical sampling process and timeline?
- Once we receive the PO/Online orders with confirmed specifications/details, we need 2-4 days to confirm the lead time
- While we want our products to exceed your expectations and strive to manufacture all of our textiles to a consistent specification, the nature of handwoven fabrics means that it can be sometime difficult to accurately replicate the color and handling qualities of a fabric from batch to batch and there can be slight variation. This is the beauty of handmade, artisan textiles.
- Usualy Lead time for textiles, fabric sampling quantity approximate 4-6 weeks. In the time of monsoon/festivals the lead time may increase by 1-2 weeks, because it’s impossible to control the nature and family & festivals are something our artisans really like to nurture!
- For additional services like fabric dyeing, hand / digital printing, it might take 1-2 weeks depending on the designs/quantities.
- For additional products like accessories, home furnishing products or apparels sampling, we’ll update you on the lead time within 2-4 days once we receive designs/detailed techpacks and the tentative quantities for productions.
What is the Minimum Order Quantity (MOQ) at the sampling stage?
Product | MOQ |
Scarves/ Stoles/Dupattas | - No MOQ with minimal sampling cost per color/design
- MOQ 25 Pieces with no sampling cost
|
| Existing Fabric design | - You can order from our website (1 meters minimum)
|
| New design fabric / Jamdani fabric | - No MOQ with minimal sampling cost per color/design
- MOQ 25-50 meters with no sampling cost
|
| Garments & Homewares product | - No MOQ with minimal sampling cost per color/design
- MoQ of 5 pieces per colors per design
|
Existing Fabric Design
New Custom Fabric Design
What is the usual production process?
- Complete design specifications for fabrics / Detailed Techpacks for garments, Purchase order copy , or swatch reference original is must for us to proceed further
- To ensure the best possible results, we insist on dispatching swatches cuttings for approval. For any reference on our existing design, please order swatches for your hand feel and approval before confirmation. Courier charges and sampling charges for new designs need to be born by the buyer.
- If the order is being manufactured in a design or quantities specifically for you, unfortunately once production of that order has begun, we are unable to cancel it or refund your payment.
- For this reason, we require 50% advance on order confirmation and remaining 50% before shipment.
- We would be happy share first sample of the bulk production for your approval for remaining products. In case you feel that you re not satisfied with the final product due to substantial degradation quality, we would be happy to refund/exchange.
What is the MOQ at the productions stage?
DESCRIPTION | MOQ |
Scarves/ Stoles
| - 25 pieces per color/design
|
| Fabrics | - 25-100 meters per color/design depending on fabrics
|
| Garment Designs | - 5+ pieces per design / size / Colour
|
| Any other existing products |
|
What is the production timeline?
DESCRIPTION | Approximate LEAD TIME |
Scarves / Stoles | 45 - 60 days depending on the quantity |
| Fabrics | 45 - 75 days depending on the quantity |
| Hand / Digital Printing | 15-30 days after the base fabric is ready |
Garments | 2-3+ weeks depending on the quantities |
Minimum lead time* required for the production from the date of confirmation
*In case you want to source in partial batches of the complete ordered quantity, we can dispatch it in multiple shipments as and when the batches are completed for quick turnaround.
What is the Payment Terms you follow?
- We can proceed with initial sampling and share the sales order with you. Once approved we would need 100% payment on sampling cost before delivery. Transport or any other sales tax/custom duties need to be born by the buyer.
- Once the sample is approved, 50% advance to be paid before proceeding the production. Remaining 50% to be paid before shipment. After we receive the remittance the order will be dispatched to you.
If you still have any query about our terms and conditions kindly drop us an email at support@anuprerna.com, we will reply you within 1-2 working days.
Privacy Policy
1. INTRODUCTION
Anuprerna (hereafter referred to as "The Company") is committed to protecting your personal information when you are using
www.anuprerna.com(hereafter referred to as The Website). Any individual or legal entity who accesses the Website will be hereafter referred to as“You” or“Your”.
We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing of, accessing, transferring or otherwise processing such information assists The Company to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This Privacy policy relates to our use of any personal information we collect from you on the Website.
This Privacy policy tells you how we use Your personal information collected through the Website. Please read and understand the policy carefully. If you do not agree with Our policies and Our practices in the way we treat Your information which may include Your name, nationality, date of birth, telephone number, email address, physical address and the like, you may decide not to use the Website. Your use or access of the Website shall constitute Your agreement to this Privacy Policy. You are encouraged to review the Privacy policy whenever You visit the Website to make sure that you understand how any personal information you provide will be used.
2. APPLICABILITY OF THE POLICY
This policy shall apply to all information You provide on the Website and all information that The Company collects on the Website including but not limited to any information You upload, emails that You exchange with The Company and other users of the Website and any information submitted by You to The Company.
The policy does not apply to, nor does the Company take any responsibility for, any information that is collected by any third party either using the Website or through any links on the Website or through any advertisements on the Website.
3. COLLECTION AND USE OF INFORMATION
The Company collects, processes, and retains information about You when You visit our The Website. You may choose to provide us with information, such as Your, email address, company information, street address, telephone number, or other information, to access protected information on The Website or so we can follow up with You after Your visit. Personal Information may include, but is not limited to:
- Your name (or your company’s name)
- Contact information (including email address)
- Billing and Shipping addresses
- Information you provide by interacting with us through social media, emails including images and videos.
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys
The Company keeps track of Your information to offer you the best possible experience. A data subject has to provide email address is the mandatory "Personal Information" during registration (sign-up). Post this registration, The Company will be able to access Your account every time you visit the Website as long as you are logged in as a user. You also need to provide other Personal Information (instance -phone number, email, billing and shipping addresses) before any purchase.
Once you register with The Company and sign in to the services, The Company can automatically receive and records information on our server logs from Your browser including Your IP address, cookie information, and the page you requested. The Company may use third party contractors and service providers to process Your data and/or to contact you for the purposes you have chosen. Such contractors and service providers are contractually bound to protect Your information in the same way as we do. The Company uses the information for the purposes for which You have provided specific consent.
Any of the information we collect from you may be used in one of the following ways:
- Process a transaction
- Internal record keeping
- Provide products or services you request
- Improve our products and services. This includes the use of other information to support the delivery of the products or services you requested, prevent or address service errors, security or technical issues, analyze and monitor usage, trends, and other activities
- To make the experience better for prospective customers: Your information helps us to more effectively respond to Your requests and queries to make the application
- Marketing and promotional purposes and so on
4. SAFEGUARDING OF INFORMATION
The Company will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. In order to prevent unauthorized access or disclosure, The Company have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
5. LINK TO OTHER WEBSITES
Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control beyond that point. Therefore, are not responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement posted on the website in question.
6. CONSENT AND CONTROL OF YOUR INFORMATION
If you have consented to our policy, you have the right to change your mind at any time. You may request to review, correct, update, delete & modify any of your personal information that you have previously provided by emailing us at
support@anuprerna.com. But this will not affect any processing that has already taken place. After creating an account, you can leave the account directly from our website whenever necessary. In addition, you may choose to restrict the collection or use of your personal information by emailing us at
support@anuprerna.com.In Your request, please make clear what Personal Information You would like to have changed, whether you would like to have Your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of Your Personal Information that you have provided to us.
7. DATA STORAGE
The Company may transfer Your information from The Website to other databases and store it on the Company or other supplier systems. The Company ensures appropriate security controls while storing data on its or its supplier’s systems.
8. COMMITMENT TO DATA SECURITY
Your personally identifiable information is kept secure. Only authorized employees, business partners, affiliates/subsidiaries, clients, vendors have access to this information. However, users of our The Website are responsible for maintaining the security of any password, user ID, or other forms of authentication involved in obtaining access to password protected or secure areas of any Workday websites. Access to and use of password protected and/or secure area of the Website is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.
9. USE OF COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. By using the Website you consent to our use of cookies. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to Your needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
10. AGE RESTRICTION
The Website is only intended for users who are of 18 years of age or older and otherwise competent to enter into binding contracts. If you are not of the requisite age or otherwise unable to enter into binding contracts You are not to provide any information. If it comes to The Company’s attention that any information pertains to an individual under the age of 18 years or otherwise not eligible to enter into binding contracts, such information will be deleted without notice to you.
11. CHANGES TO THE PRIVACY POLICY
From time to time we may update this Privacy Policy without any prior notice. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms & Conditions so we encourage you to visit this page periodically to review any changes.
FAQs
Can I cancel my Order?
Once your order is placed, you have 24 hours to cancel the order from your dashboard. we do our best to prepare it for shipment immediately. After 24 hours, the cancellation option would not be applicable anymore. We apologise for any inconvenience this may cause.
Will my product be available for reordering in the future?
All of our products will be available for reordering in the future most of the time, as we work with our weavers directly & regularly. In case a product goes out of stock, we can choose between two options
1. Find replacement
We will find a replacement for you using our huge database of products
2. Reproduce via PreOrder
How much is the shipping fee and how is it calculated?
The shipping fee is calculated by the weight of the products. The more you order, the shipping fee will be less expensive per unit.
What are we doing in terms of Ethical, Fair Trade, and Sustainability?
Our motto is to be the inspiration for an ethical, sustainable tradition. Please read more about our
sustainable milestones.
Where are the textiles being produced?
All of our products are currently being weaved and produced in West Bengal, India
Should you have any further questions please contact us Or email us at support@anuprerna.com and we will do our best to find the best solution for your needs.
Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("the Terms and Conditions”). These Terms and Conditions govern your (“the User”) use of the Anuprerna (“Provider”) website located at the domain name www.anuprerna.com (“the Website”). By accessing or using any of our services you agree that you have read, understood and are bound by the Terms and Conditions, set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for any purposes without the consent of the Provider.
Account and Registration
We will protect your Information in accordance with our Privacy Policy. By accessing our Website, you are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If we have a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to the Provider.
Shipping
We offer worldwide shipping and this is calculated at checkout. The client is responsible for all import duties and customs tax in their respective country. International order delivery will take between 5 and 10 working days. To view our international order process click here. Any decision taken by us in respect of cancellation of an order shall be final and binding on you. You hereby agree to not dispute the decision made by us and accept the decision regarding such cancellation.
Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-Commerce & Privacy
The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
Any private information required for executing the orders placed will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
Online Payment
All online credit card payments are processed by the PayPal Internet Payment Gateway. Card Holders may go to www.paypal.com to view PayPal security policy. Colors
Although we have made every effort to display as accurately as possible, please understand that the photos provided may not fully represent the true color or nature of a particular item. Due to this discrepancy, we recommend you to request a sample before purchasing fabrics from our online store. It cannot be guaranteed that the samples and the actual product will be the exact same color due to batch-to-batch variations.
Privacy: Casual Surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The provider uses this information to determine the use of the Website and to improve Content thereon. Provider assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation. To view the full Privacy Policy click here. Updating of these Terms and Conditions
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
PreOrder Policy
Help us develop a sustainable approach to textile production by PreOrdering your favourite design thereby minimising waste and optimising In-stock inventory. With our in-house production unit & 300+ weavers spread across multiple clusters, we are equipped to produce our textiles any time in line with sustainable slow fashion process.
Pre-orders are advance purchases made on existing items that are not immediately available or available in limited quantity or still in production when ordered. PreOrder to be placed with a minimum MoQs to meet the wholesale production need at a possible discounted price. The PreOrdered product is scheduled to be shipped at a future date considering the production timeline.
Where can I find the Estimated Date Of Delivery?
Each item available for pre-order will have its own specific estimated shipping dates which give a range of timeline within which Your PreOrdered items will be ready for shipping
How to fulfill a payment?
An Advance Payment is required at the time of placing the PreOrder and remaining balance to be paid upon shipping once your order is ready. You’ll be notified as soon as your order is ready, you can pay the remaining balance including the shipping cost and your order will be shipped.
Can I cancel a pre-order item?
If you have changed your mind about the product purchased in pre-order, you can easily cancel the item from our PreOrder dashboard within 24 hours from the purchase. From that moment on it won't be possible to cancel.
Can I amend my Pre-order?
It will be not possible to modify existing PreOrders. Although you can place a new PreOrder as soon as possible and notify us via email at support@anuprerna.com. We would do our best to combine and produce both orders together to maintain the exact quality and color aspects.
How long will it take to ship out my pre-order?
Waiting times vary from item to item and will be mentioned for each particular item. Please keep in mind that if you placed a PreOrder containing multiple PreOrder items, the whole order will be on hold and dispatched entirely upon ready.
What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
If you want your items to ship as they become available, then you must order your items separately. Should you place the orders together we'll reserve the stock for you and ship them when all your items are ready for delivery. What if I order multiple items, can I combine in stock and pre-order items?
You need to place orders for in-stock and pre-order items separately. You won’t be able to add both in Stock and PreOrder items in the cart. If In Stock already added to cart, please clear the cart and add PreOrder and vice versa.
When a delay occurs and why?
The production sequence is linear, although mistakes and delays may occur due as we are driven by hand process than a fixed machine timeline. Health and Happiness of our artisans need some time priority over deadlines. In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
What happens if we fail to deliver the order within the estimated shipping date?
We will update you on the progress of your order in case there is an unfortunate delay. We will accept cancellations in case there is a delay beyond the stipulated timeline given for your Preorder and give you a full refund.
It is always advisable to order swatches of some fabrics before you decide on Pre orders. Once satisfied, you can order the same design or make any design/color changes on it as well. You can understand more about the process on our platform here.
Should you have any further questions please contact us Or email us at support@anuprerna.com and we will do our best to find the best solution for your needs.