Return & Exchange Policy
While we want our products to exceed your expectations and strive to manufacture all of our textiles to a consistent specification, the nature of handwoven fabrics means that it can be sometimes difficult to accurately replicate the colour and handling qualities of fabric from batch to batch and there can be a slight variation. This is the beauty of handmade, artisan textiles. Also please understand that the photos provided may not represent the true color or nature of a particular item with one hundred percent accuracy. Therefore, we recommend you to request a sample before purchasing fabrics from our online store.
Please don’t hesitate to ask for your suggestions, queries, and doubts. Email us at [email protected]. You can also ping us through message or chat support. We will revert to you within 24 hours from Monday-Saturday, except Indian Public Holidays.
The Company keeps track of Your information to offer you the best possible experience. A data subject has to provide email address is the mandatory "Personal Information" during registration (sign-up). Post this registration, The Company will be able to access Your account every time you visit the Website as long as you are logged in as a user. You also need to provide other Personal Information (instance -phone number, email, billing and shipping addresses) before any purchase.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("the Terms and Conditions”). These Terms and Conditions govern your (“the User”) use of the Anuprerna (“Provider”) website located at the domain name www.anuprerna.com (“the Website”). By accessing or using any of our services you agree that you have read, understood and are bound by the Terms and Conditions, set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for any purposes without the consent of the Provider.
What are Pre-orders?
Pre-orders are advance purchases made on existing items that are not immediately available or available in limited quantity or still in production when ordered. PreOrder to be placed with a minimum MoQs to meet the wholesale production need at a possible discounted price. The PreOrdered product is scheduled to be shipped at a future date considering the production timeline.
Where can I find the Estimated Date Of Delivery?
Each item available for pre-order will have its own specific estimated shipping dates which give a range of timeline within which Your PreOrdered items will be ready for shipping
How to fulfill a payment?
An Advance Payment is required at the time of placing the PreOrder and remaining balance to be paid upon shipping once your order is ready. You’ll be notified as soon as your order is ready, you can pay the remaining balance including the shipping cost and your order will be shipped.
Can I cancel a pre-order item?
If you have changed your mind about the product purchased in pre-order, you can easily cancel the item from our PreOrder dashboard within 24 hours from the purchase. From that moment on it won't be possible to cancel.
Can I amend my Pre-order?
It will be not possible to modify existing PreOrders. Although you can place a new PreOrder as soon as possible and notify us via email at [email protected]. We would do our best to combine and produce both orders together to maintain the exact quality and color aspects.
How long will it take to ship out my pre-order?
Waiting times vary from item to item and will be mentioned for each particular item. Please keep in mind that if you placed a PreOrder containing multiple PreOrder items, the whole order will be on hold and dispatched entirely upon ready.
What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
If you want your items to ship as they become available, then you must order your items separately. Should you place the orders together we'll reserve the stock for you and ship them when all your items are ready for delivery. What if I order multiple items, can I combine in stock and pre-order items?
You need to place orders for in-stock and pre-order items separately. You won’t be able to add both in Stock and PreOrder items in the cart. If In Stock already added to cart, please clear the cart and add PreOrder and vice versa.
When a delay occurs and why?
The production sequence is linear, although mistakes and delays may occur due as we are driven by hand process than a fixed machine timeline. Health and Happiness of our artisans need some time priority over deadlines. In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible. ‘
What happens if we fail to deliver the order within the estimated shipping date?
We will update you on the progress of your order in case there is an unfortunate delay. We will accept cancellations in case there is a delay beyond the stipulated timeline given for your Preorder and give you a full refund.
We will revert to you with a quote at the earliest
To understand our Shipping, Delivery, Return, Exchange & Refund policies please visit our Policy Page